I really hate troubleshooting screen readers.
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I know we can't, but I really wish we could have NVDA at work. Jaws at least in my experience and from what I've heard from others, has been nothing but nightmares. And for all the trouble it causes, it's still astronomically expensive. Here's hoping you get it resolved because I cannot help you.
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At the state level we are now aloud to use NVDA at work
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